New Work
An Experiment
--
new hire on November 09th,
transferral complete. I’m learning
so much about a market that
was not mine before.
the difference between my
previous home and my new
one is that I’m actually at home.
stay with me, please — you’ll
understand soon.
I love what I do and where I
work, yet I’d forgotten
what it felt like to be safe
and now I remember —
now, I know.
Hundreds of calls burst
through my queue — I don’t
know these names, they aren’t
familiar, but I am learning them.
each patient has their own
way of presenting themselves as
I work feverishly on the other end
of the line searching for the best
appointment times for
their procedures.
it’s a totally different ball game
with an entirely different
outcome — yet being remarkable
has to stand out.
My longest call was an hour
and ten minutes and my patient
commended me for my patience
in assisting her — I thought about
my grandmother and I knew
I would want someone to take their
time and do everything they needed
to in helping her and making
sure she felt comfortable during the
scheduling process too.
4 MRIs of four separate body parts,
2 appointment dates and arrival times,
prep instructions, address for the facility,
and a transfer to the billing department
for a complete estimate of the costs . . .
if I make it to my 70s, I hope someone
will be my Job.
I hope someone will understand
I move slower than I once did.
