Paul… I have to tell you this. One of the main focuses in my current job is to act as a somewhat liaison to our patients regarding their medical insurance. The stories that I hear!!! People tell me everything and I am not bothered by it.
I think, in most cases, it could be nerves about their impending surgical procedure, the anesthetics, and potential of “not waking up” afterwards. Other times, I know they simply like to talk, to share. My coworker says, “I get the irate people and you get the people who want to tell you how their Christmas ham turned out.” We laugh about some of the stories that I have heard.
Really, it is the BEST part of this position and I will miss it.